HANDY Refund and Cancellation Policy — HandyFabricator
All refunds are paid by bank transfer to the account the payment came from, within 7 working days of approval. Every refund is recorded against your project in the app.
Customers
| When you cancel | What happens to money paid |
|---|---|
| Before accepting the quotation | Nothing to refund — survey and quotation are free |
| After accepting, before work or material purchase starts | Full refund of what you paid |
| After material has reached your site, before work is done | Refund of what you paid minus: (1) the material at its billed price — the material is yours and stays with you; (2) an HF involvement fee — 2% of the work not delivered, minimum ₹500; (3) mobilisation — ₹1,000 for each partner team that came to site, paid on to that team |
| After work has started | Same as above, plus the value of work completed and verified |
| HF cancels (cannot deliver) | No involvement or mobilisation fee. Full refund of everything paid for material and work not delivered |
Before any refund is approved, HF shows you every line (material, work, involvement, mobilisation) and the amount coming back. The fee and mobilisation amounts are reviewed by HF from time to time; the amounts in force on the day you cancel apply. If the deductions are more than what you paid, nothing is refunded and HF tells you any balance due for material already delivered.
- A Pro (architect/engineer) token is refunded in full if the project does not start for reasons on HF's side; otherwise it is adjusted against the first payment.
- Payments that finance cannot match to a bank entry are not refunded until the bank confirms them.
- Warranty repairs are free and are not refunds.
Partners
Payouts are earnings, not deposits. A payout rejected by HF finance returns to the partner's available balance with the reason shown in the app.
How to ask
In the app: Help & Support → New request → "Payment". Or write to support@handyfabricator.com. We reply within 1 working day.